DO's and DON'Ts FOR BROADBAND CUSTOMERS

Hope that you are enjoying the DataOne broadband service of BSNL. We are now at your service every day and night. In a bid to provide a better broadband experience some more tips for you here under:

Your user Id and password provided by BSNL for your broadband connection is an important document and keep it secret

DO's

1.    Change your password regularly.
2.    Pl. remembers / write down your password after every change of password.
3.    Check your usages detail regularly. You can see usages of current month and last
        5 months in system.
4.    Please contact concern DE/Internal of your Telephone Exchange for any discrepancy
       found in your usages details immediately without waiting for your bill. For any billing
       complains, send your complain letter or contact your DE/Internal along with Xerox copy of
       disputed bill without delay.
5.   Your computer must be loaded and enabled with Java (J2RE) and also be loaded with
       licensed version of operating system for opening the usage details as well as change
       password page.
6.   You can download free version of Java (J2RE) from www.java.com or any other available
       location.
7.   Please note that the Surfing, Listening Live Music, Chatting, Online Gaming, Internet
      Telephony, E-mail, Anti-virus and any other software updates through Internet etc. are part
      of download/upload.
8.   Please keep disable automatic updates of your computer software (e.g. Windows update,
      Anti-virus update, different Driver update) to avoid unanticipated high usage.
9.   Please update your computer software manually.
10. Please clean your computer virus regularly.
11. Please log off from broadband connection and switch off modem when not in use.

DON'Ts

1.    Please do not disclose your DataOne User Id and Password to any body.
2.    Please do not disclose your User Id and Password to computer vendors coming to your
       office/home for repair.

Procedure to change password and view usage details

1.    Connect to the Internet through your Broadband User Id and Password
2.    Open Explorer, go to the address bar and type http://www.dataone.in and click on "check
        your account usage" Or go to http://10.240.43.216 or http://10.240.128.195
3.    Enter your User Id and Password and click on "login".
4.    Click on "change password" to change password.
5.    Click on service record to view your account usages details of current month and previous
        five months.

Configuration of Outlook Express

1.    Check your DataOne E-mail Id login at site www.dataone.in
2.    You can change your password of E-mail Id after login in your E-mail and click "option"
        menu.
3.    You configure your Outlook Express/MSOutlook Account using POP3 as        "nmma.dataone.in"  and SMTP as "nmra.dataone.in" and make this account as default.

Note  :   Pl. use your default password once your password (691 error) problem is solved by
              BSNL and change after first login thereafter.
              For detail configuration/docket any complains/enquiry about DataOne service please
              visit DataOne section given at:
                     http:// www.calcuttatelephones.com
                                         OR
                     Call at 18004241600
                                         OR
                     Mail at kolkata1@dataone.in

                                                                                         BSNL, Calcutta Telephones Kolkata.