Features of UAN service

1.    UAN subscriber has a choice to select any of the following two type of charging :

       UAN Full Charge : Call charge paid by the calling party. In this case full charge (@ 30 Sec.)
       is to be  paid by the calling party and no call charge is to be paid by the subscriber. The
       number range for UAN full charge is from 1860 345 0000 to 1860 345 4999

       UAN Split Charge : Call charge paid by both calling and called party. In this case unit charge
       (@ 180 Sec.) is to be paid by the calling party and the STD charge (between calling party and        called number) is to be paid by the subscriber. The number range for UAN split charge is from        1860 345 5000 to 1860 345 9999

2.    Routing : A UAN Phone Subscriber can register more than one telephone number located                anywhere in India against a single UAN number (1860 345 XXXX) and have his own pre-              defined routing plan with a variety of choices:

       Origin Dependent Routing (ODR) : He/She may wish to receive calls from a particular locality
       or city to a telephone of any locality or city. For example he/she may wish to terminate his/her        UAN phone calls originated from Delhi to a Delhi number and that originated from Kolkata to a        Kolkata number.

       Time Dependent Routing (TDR) : He/She can receive calls to a preferred number on holidays /
       weekend/outside working hours. For example he/she may wish to receive his/her UAN phone        calls during office hours (10:00 hrs. to 19:00 hrs) to a particular number and beyond these               hours to another number or appropriate announcement.

Any combination of the ODR & TDR may be used for a total routing plan.

3.    Call rerouting : When a termination number is busy or does not reply within a given time               period, this facility routes the call to alternative destination.

4.    Line hunting : One or more (up to 8) destinations can be defined per ODR for which call may        be answered.

5.    Service Management Access(Under Implementation) : Under this feature separate                      username and password may be provided to the subscriber to manage service features like        ODR, TDR etc.

6.    Call Control : Subscriber has a choice to define maximum duration of calls, number of                      incoming calls to a UAN number over a period; a call threshold can be defined as for example        a subscriber may wish to limit the number of calls to 100 for a month on his UAN number and        number of simultaneous calls to say 7 to his/her FPH Number

7.    Access Protected by PIN :   Access to the UAN number can be restricted by the use of PIN or        password . It means that a caller is required to dial a code no. of four digits to access the
       UAN; thereby UAN subscriber may restrict calls from unwanted callers.

8.    Grey List : Calling lines appeared in this list shall not have access to UAN service without PIN.

9.    Black & White List : Allowing/not allowing calls from certain telephone levels within the given        coverage area. For example it is possible to restrict the calls originating from Kolkata’s BBD        Bag area while allowing these calls from rest of Kolkata.

10.  Call Queuing : UAN calls can be placed in a queue when the routing number is busy giving               announcement to the calling party that his call has been placed in a queue.

11.  Management Service Access Code : Management SAC 1807345 can be dialed to access
       the management menu to:

       •    Register/de-register the default destination (a destination number where all UAN calls
             shall be terminated irrespective of ODR/TDR). For example He/She may want to terminate
             all his/her calls to a single number that can be done by just dialing 1807345 followed by
             XXXX  after announcement and following the menu.

       •    Modify the PIN.