Service Description The Free Phone Service (FPH) is based on the concept of reverse charging added with many new features of useful capabilities. Users have to dial 11 (Eleven) digits number 1800 345 ABCD, (1800-345 common prefix, ABCD unique last four digits). The phone line used for making such calls will not be charged; instead the call charges will be billed against the company or individuals subscribing to the FPH service. The FPH subscriber assigns actual phone lines to receive FPH calls and a routing plan describing call routing based on origin of the call, time of the day, type of the day etc. For the same FPH no. thus it is possible to assign several destination phone nos. It can handle much more calls without any degradation in service. Subscribing to an FPH number is very convenient as a first hand contact number and is very suitable for obtaining general information, booking complaints etc. The service is popular with the business community as by providing an FPH number an user with the casual interest can be provided with relevant information about any product and services, or book an order – all without being burdened by any phone call charges to be paid Features of Free Phone Service 1.  Routing :  A Free Phone Subscriber can register more than one telephone number located anywhere in India against a single FPH number (1800 345 XXXX) and have his own pre-defined routing plan with a variety of choices : Origin Dependent Routing (ODR) :  He/She may wish to receive calls from a particular locality or city to a telephone of any locality or city. For example he/she may wish to terminate his/her free phone calls originated from Delhi to a Delhi number and that originated from Kolkata to a Kolkata number. Time Dependent Routing (TDR) : He/She can receive calls to a preferred number on holidays / weekend/outside working hours. For example he/she may wish to receive his/her free phone calls during office hours (10:00 hrs. to 19:00 hrs) to a particular number and beyond these hours to another number or appropriate announcement. Any combination of the ODR & TDR may be used for a total routing plan. 2.   Call rerouting :   When a termination number is busy or does not reply within a given time       period, this facility routes the call to alternative destination. 3.   Line hunting  :  One or more (up to 8) destinations can be defined per ODR for which call      may be answered. 4.   Service Management Access(Under Implementation)  :   Under this feature separate       username and password may be provided to the subscriber to manage service features like       ODR, TDR etc. 5.   Call Control  :  Subscriber has a choice to define maximum duration of calls, number of       incoming calls to a FPH number over a period; a call threshold can be defined as for         example a subscriber may wish to limit the number of calls to 100 for a month on his FPH      number and number of simultaneous calls to say 7 to his/her FPH Number. 6.   Access Protected by PIN  :   Access to the FPH number can be restricted by the use of PIN       or password. It means that a caller is required to dial a code no. of four digits to access the       Free Phone; thereby FPH subscriber may restrict calls from unwanted callers. 7.  Grey List  :  Calling lines appeared in this list shall not have access to FPH service without       PIN. 8.  Black & White List  :  Allowing/not allowing calls from certain telephone levels within the      given coverage area. For example it is possible to restrict the calls originating from Kolkata’s      BBD Bag area while allowing these calls from rest of Kolkata. 9.  Call Queuing  :  FPH calls can be placed in a queue when the routing number is busy giving       announcement to the calling party that his call has been placed in a queue. 10. Vanity Numbers  :  Customer can select numbers of his choice on payment basis. The      vanity  list will be checked at the time of application.