ECS is now more secure. You will have an option to allow ECS deduction only for bills of amount upto Rs. 2000/- or Rs. 1000/-. If a bill amount exceeds Rs. 2000/- or Rs. 1000/- (as per option), the amount will not be automatically deducted from your bank account. You have to pay it through other available channels. If you think that your bills will not generally exceed Rs. 2000/- or Rs. 1000/- (as the case may be), this is an ideal scheme for you. To know, always use our IVRS 1501/1502/1503 bill information facility. It is free.
- Easiest way to pay your Telephone Bills. No hassels of standing in the queue.
- No risk of carrying cash or fumbling with your cheque book.
- This service is provided free of cost to the customers. The cost of ECS is
being borne by Calcutta Telephones for the benefit of our customers.
- No question of late payment charges on account of forgotten bills.
- Even you can opt out from ECS anytime.
- Single point redressal for billing issues and many more ....
Once you are ECS registered customer, you will have a dedicated Customer Service Center to answer any question you may have. For detail Please contact :
SAVE TIME, MONEY & EFFORT : REGISTER WITH ECS OF CALCUTTA TELEPHONESFrequently Asked Questions & Answers ( FA-Q&A ) about ECS :
Q.1 What is Electronic Clearance Scheme (ECS) ?
Calcutta Telephones in association with Reserve Bank of India offers this highly customer-friendly
scheme for payment of your telephone bills.It is a scheme for collecting your phone bill dues
directly from your savings / current bank account. It is totally free of any hassles.
Q.2 Where do I get the ECS Mandate form ?
Click here to download ECS Mandate form.
ECS Mandate Form also available at all Bill Collection & Customer Service Centers of Calcutta
Telephones. You may contact Telephone No. 2248-0066/2248-6473 FAX : 2210-3924, 2248-1514
or email: email@example.com for ECS mandate form. We will send the ECS form by post.
Q.3 How do I join the ECS Scheme ?
You have to fill up the Mandate Form (in duplicate) and submit alongwith a photocopy of your cheque leaf in AOTR office, Customer Service Centre, ECS Cell or you may drop in BSNL cheque drop boxes.
Q.4 After joining the ECS do I continue to receive my phone bills ?
Oh, Yes. You will continue to receive the Bills as before. It will, however, contain a specific message
that "ECS OPTEES NEED NOT PAY THE BILLS AT COUNTERS".
Q.5 When actually the phone bill amount will be debited from my bank A/c ?
It will be debited from you’re bank account during the 1st week of the month following that of the
bill month. For example, for bill date 11/5/2001 amount will be debited from your account between
1st and 8th June 2001.
Q.6 Any extra charge to be paid for joining the ECS ?
This scheme is entirely free of charge.
Q.7 What do I do if I find that my phone bill is too high ?
In case of Excess Billing complaint received at least 8 days prior to due date, provisional bill will
be issued to eligible subscribers and the revised amount will only debited to your account.
You can also request ECS Cell, 8, Hare Street, Calcutta- 700 001 to not to debit any amount from
your account till the Excess Metering Complaint is settled.
You will be able to know the amount of your Telephone Bill as soon as Bills are issued through
computerised announcement system (IVRS) by dialling 1501/1502/1503 and you will have enough
time to review and check your bill. Please register at our website view your Telephone Bill with
STD/ISD details and meter reading.
Q.8 Which of my phone lines should I try first with the ECS ?
Make a beginning. Put all your STD barred phone lines under ECS. The benefits of ECS are
tremendous. Bill for a STD barred line cannot ever be an astronomical figure. There is no point
wasting time standing in queue for paying a phone bill of petty amount.